Description
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways. Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.
The Renewals Team Manager will lead a team responsible for managing customer renewals, ensuring high retention rates, and maximizing customer lifetime value. This role involves overseeing the renewals process, developing strategies to mitigate churn, reporting daily gains/misses, cooperating with the AMS team to detect accounts as risk and supporting with renewal forecasting. All while working closely with other departments to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Team Leadership:
- Manage and mentor a team of 15-20 Renewal Specialists.
- Set performance goals and conduct regular performance reviews.
- Provide ongoing training and development to team members.
- Renewals Management:
- Oversee the end-to-end renewals process, ensuring timely and accurate execution.
- Develop and implement strategies to improve renewal rates and reduce churn.
- Analyze renewal data to identify trends and opportunities for improvement.
- Customer Engagement:
- Build and maintain strong relationships with key customers.
- Work closely with the customer facing teams, such as (support, sales, debt collection) to ensure seamless communication and support for customers.
- Address and resolve any customer issues related to renewals.
- Strategic Planning:
- Develop and execute renewal strategies aligned with company goals.
- Collaborate with Sales, Marketing, and Product teams to create compelling renewal offers and campaigns.
- Monitor industry trends and best practices to stay ahead of the competition.
- Reporting and Analytics:
- Prepare regular reports on renewal performance and key metrics.
- Use data-driven insights to inform decision-making and strategy adjustments.
- Present findings and recommendations to senior management.
Qualifications:
- Education:
- Bachelor's degree in business, Marketing, or a related field. Master’s degree is a plus.
- Experience:
- 5+ years of experience in a renewal, customer success, or account management role.
- 2+ years of experience in a leadership or management position.
- Proven track record of achieving high customer retention rates and driving revenue growth.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proficiency in CRM software (e.g., Microsoft Dynamics 365 Business) and renewal management tools.
- Strong organizational and time management skills.
Preferred Qualifications:
- Experience in the Tech industry.
- Knowledge of subscription-based business models.
- Familiarity with customer success best practices and methodologies.
Additional Information
- Work location is onsite at the office in Clearwater, FL
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and casual dress code
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.