Tampa Bay Tech Member News

Solving Staffing Challenges: The Ultimate Guide to Augmentation

Staffing challenges have become increasingly prevalent. Whether it’s sudden spikes in workload, specialized project requirements, or unexpected employee absences, organizations often find themselves grappling with the dilemma of maintaining optimal staffing levels. Fortunately, there’s a solution that’s gaining traction across industries: augmentation. Augmentation involves supplementing your existing workforce with temporary or specialized talent to address …

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Unlocking CX Excellence: The Power of CPaaS and APIs

At the recent ITExpo in Fort Lauderdale, FL, I had the privilege of delving into the evolving landscape of customer experience (CX) and witnessing firsthand the transformative potential of Communications Platform-as-a-Service (CPaaS) and APIs. One session, in particular, captivated my attention: “The Role of CPaaS and APIs in CX.”

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