Description
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
TeamViewer is looking for an experienced Customer Success Director, Americas to join our Customer Success team. You will act as a functional expert of the TeamViewer Tensor product portfolio. Manage and oversee the successful deployment to our customers and identify potential for further deployments. As the Director of Customer Success, you will play a pivotal role in ensuring our customers achieve their desired outcomes while maximizing their satisfaction and retention. You will lead a team dedicated to building strong relationships with our clients, understanding their needs, and advocating for their success within our organization.
- Coordinate project teams, constantly engage with assigned customers and identify potential for further deployments
- Specify requirements together with the customer and set up a project plan for the implementation of our Tensor solution
- Identify upselling potential with each of your customers
- Deliver training, product demonstrations, or troubleshooting sessions with customers as needed
- Develop and execute the customer success strategy aligned with the company's goals and objectives
- Lead, mentor, and inspire a team of customer success managers and specialists
- Serve as the escalation point for critical customer issues and ensure timely resolution
- Monitor customer health metrics and proactively address concerns to prevent churn
- Foster a culture of customer-centricity and continuous improvement within the customer success organization
Qualifications
- 8+ years directly related experience delivering enterprise software solutions
- 3+ years of experience in a customer success leadership role within a B2B SaaS or technology company
- Degree in computer science, information systems, applied computer science, or similar education in an IT-related field
- Analytical mindset with the ability to interpret data and trends, and make strategic recommendations
- Experience working in close customer collaboration, and the ability to effectively communicate at all levels
- Experience advocating for customers and the ability to foster and cultivate relationships with key customers
- Experience with managing projects and programs
- Ability to travel up to 20% to customers or TeamViewer office locations.
Additional Information
- Work location, Clearwater, FL ONSITE.
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, casual dress code
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.
TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.