End User Computing Specialist II/Help Desk Support Analyst

Florida Polytechnic University
Published
September 16, 2021
Location
4700 Research Way, Lakeland, FL
Category
Other  
Job Type

Description

The Technology Services Department of the #1-ranked public college in the South seeks a technically talented professional to join our Help Desk team in Academic Technology & Support Services as our lead Help Desk Analyst (End User Computing Specialist II).  We’re looking for a high-energy, client-focused team player who excels at supporting a wide variety of clients including students, faculty, staff, and other technical professionals.  The Specialist must be a person who can quickly master new and changing technologies, trouble-shoot both hardware and software issues in an enterprise networked environment and be an effective change agent when technology enhancements are enacted across the University.  This position is ideal for a professional early in his or her career who is seeking opportunity to learn a wide variety of platforms, grow skills and expertise, and make a significant impact to a vibrant educational community focused on STEM disciplines.

ABOUT FLORIDA POLY:

Located along Florida's I-4 High Tech Corridor, Florida Poly opened its doors in August 2014 as the state's 12th university and the only one dedicated to core subjects in Science, Technology, Engineering and Mathematics (STEM education). The non-traditional academic environment focuses on applied learning, specifically in technology and engineering. Small class sizes give faculty the opportunity to work closely with high-caliber students, and the most advanced technology, including a 3D printing lab, media lab and nanotechnology lab, sets Florida Poly apart from other state universities. Florida Poly's innovative approach to higher education allows students to learn strong fundamentals within a traditional university department structure, while giving them opportunities to apply their learning through research and projects in emerging high-tech concentrations like Cyber Security, Big Data Analytics, Machine Intelligence and more. The University partners closely with industry leading firms, and faculty members are rewarded for more than just publishing. Industry involvement, problem solving, and the commercialization of technology and research through start-ups and small businesses are encouraged.

SUMMARY OF POSITION:

The Specialist assists and supports the diverse members of the Florida Poly user community in effective use of technology systems, tools, and resources.  Troubleshoots and resolves complex technology problems and provides solutions to needs involving all computing resources including hardware, software, and use of standard University technology platforms.

RESPONSIBILITIES:

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive, nor do they cover the full extent of the duties performed.

Help Desk Services:

  • Configures, installs, monitors, and maintains desktop software, hardware, mobile computing devices, printers, and other devices.
  • Provides consultation to IT users for all aspects of computing and client-based LAN systems software.
  • Serves as a technical resource for faculty, staff, and students. Assist users with resolving software issues pertaining to supported software; troubleshoots and resolves moderately complex software and device issues.

 

Classroom Technology Services:

  • Assure that classroom technology equipment is always in operation.
  • Repair routine problems with classroom electronic equipment or coordinate repairs/updates.
  • Perform and test initial hardware and software setups and upgrades for classroom technology equipment and software.

Equipment Services:

  • Maintains supplies, parts, and equipment inventory.
  • Maintains technology asset management workflow and asset inventory.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of Microsoft Windows 10, Microsoft Office (Word, Excel, Access, PowerPoint), Outlook and web browsers such as Edge, Chrome, and Firefox.
  • Knowledge of Macintosh OS and related software, IOS, and Android platforms is preferred.
  • Demonstrated problem-solving and critical thinking skills.
  • Strong desire and aptitude to learn and master new technologies.
  • A high level of interpersonal and communication skills, ability to work effectively in a highly collaborative team environment, and the ability to deliver services in an environment where there is an emphasis on customer service.
  • Ability to work effectively and respectfully with all groups in a diverse higher education environment of varying technical ability, culture, socioeconomic, and ethnic backgrounds, including those with disabilities. Desire and ability to maintain good working relationships across the University.

MINIMUM QUALIFICATIONS:

  • Associates degree in a computing-related field (or an equivalent combination of education and experience from which comparable skills and abilities are obtained) and two years of related working experience.

PREFERRED QUALIFICATIONS:

  • Experience in a higher education setting supporting students, faculty, and staff.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

  • Must possess a valid driver’s license.
  • This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
  • This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE:       This position is non-exempt (hourly).  The normal work schedule is Monday – Friday, 8:00 a.m.-8:00 p.m. consisting of 8 or 10-hour shifts. Work is sometimes needed outside of these hours (including weekends) to accommodate high-priority needs

TARGET HIRING SALARY:  $21.64 - $22.18/hr., commensurate with experience.

APPLICATION DEADLINE DATE:  The position is open until filled; however, review of applications will commence immediately.   To ensure consideration, applications must be received by 5:00 p.m., October 31, 2021.

APPLICATION PROCESS:  In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format):

  • Cover Letter
  • Resume

Diversity Statement:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status, or genetic information.

Scroll to Top